{"id":4095,"date":"2022-04-04T11:36:02","date_gmt":"2022-04-04T11:36:02","guid":{"rendered":"https:\/\/ninetheme.com\/themes\/greengrocery\/?page_id=4095"},"modified":"2025-08-12T20:24:44","modified_gmt":"2025-08-12T18:24:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/veganova.eu\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4095\" class=\"elementor elementor-4095\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd05230 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"fd05230\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eceb79b\" data-id=\"eceb79b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e290c elementor-widget elementor-widget-heading\" data-id=\"90e290c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73a7deff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73a7deff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27cb2044\" data-id=\"27cb2044\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6768f9e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6768f9e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4898859a\" data-id=\"4898859a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fdc079a elementor-widget elementor-widget-heading\" data-id=\"6fdc079a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Orders<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7de171e5 elementor-widget elementor-widget-accordion\" data-id=\"7de171e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2111\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2111\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2111\"><p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You can order goods from us exclusively through our e-shop.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We do not allow ordering by e-mail or by phone.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2112\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2112\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the order process?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2112\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2112\"><ol><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You put the selected goods in the basket<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You go to the checkout<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You fill in the data for invoicing and delivery<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You fill in the card payment form.<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You send the order.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If the order goes well, you will immediately receive an automatic e-mail about the received order, which is being processed. This e-mail contains the invoice to your order.<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">After processing, packing and sending your order, we will inform you by the following email.<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">On the day of delivery, the UPS courier will contact you by phone.<\/span><\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2113\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2113\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I pay for my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2113\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2113\"><div class=\"lRu31\"><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">At the moment, it is only possible to pay with a credit card through the secure Stripe payment gateway.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We do not allow you to order goods on cash on delivery or on invoice.<\/span><\/span><\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How to order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You can order goods from us exclusively through our e-shop.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">We do not allow ordering by e-mail or by phone.<\\\/span><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the order process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ol><li><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You put the selected goods in the basket<\\\/span><\\\/span><\\\/li><li><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You go to the checkout<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You fill in the data for invoicing and delivery<\\\/span><\\\/span><\\\/li><li><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You fill in the card payment form.<\\\/span><\\\/span><\\\/li><li><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You send the order.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If the order goes well, you will immediately receive an automatic e-mail about the received order, which is being processed. This e-mail contains the invoice to your order.<\\\/span><\\\/span><\\\/li><li><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">After processing, packing and sending your order, we will inform you by the following email.<\\\/span><\\\/span><\\\/li><li><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">On the day of delivery, the UPS courier will contact you by phone.<\\\/span><\\\/span><\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"How can I pay for my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"lRu31\\\"><span class=\\\"HwtZe\\\" lang=\\\"en\\\"><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">At the moment, it is only possible to pay with a credit card through the secure Stripe payment gateway.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">We do not allow you to order goods on cash on delivery or on invoice.<\\\/span><\\\/span><\\\/span><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-36a0e082\" data-id=\"36a0e082\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dd1eb5c elementor-widget elementor-widget-heading\" data-id=\"1dd1eb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Delivery<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2abb1c7c elementor-widget elementor-widget-accordion\" data-id=\"2abb1c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What types of delivery do you have?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7161\"><p>We have only 1 way to deliver your order, and that is through the delivery company UPS or DHL, which will deliver the package to you. All across the European Union.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long it takes to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7162\"><p>Depends on the time of your order and the amount of our orders. Mostly delivery takes approximately 3 &#8211; 5 business days. We do our best for you to receive your order as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I don\u00b4t receive my order, what to do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7163\"><div class=\"lRu31\"><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you don\u00b4t have your package after few days, do not hesitate to contact us at info@veganova.eu and we will check your order.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We are always here for you!<\/span><\/span><\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What types of delivery do you have?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We have only 1 way to deliver your order, and that is through the delivery company UPS or DHL, which will deliver the package to you. All across the European Union.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long it takes to receive my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Depends on the time of your order and the amount of our orders. Mostly delivery takes approximately 3 &#8211; 5 business days. We do our best for you to receive your order as soon as possible.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I don\\u00b4t receive my order, what to do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"lRu31\\\"><span class=\\\"HwtZe\\\" lang=\\\"en\\\"><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If you don\\u00b4t have your package after few days, do not hesitate to contact us at info@veganova.eu and we will check your order.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">We are always here for you!<\\\/span><\\\/span><\\\/span><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75198eb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75198eb1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-66027236\" data-id=\"66027236\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-672cc8bc elementor-widget elementor-widget-heading\" data-id=\"672cc8bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Claims &amp; Returns<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5824585e elementor-widget elementor-widget-accordion\" data-id=\"5824585e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1471\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1471\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">There is a problem with received goods, what to do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1471\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1471\"><p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you received goods that you did not order or the goods were defective, do not hesitate to contact us at info@veganova.eu and we will solve your problem together.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you are registered with us, you can fill out a complaint form directly in your customer account.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1472\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1472\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I send you back the wrong goods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1472\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1472\"><p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you received goods that you did not order or you no longer want the goods for various reasons, while they are not opened, used and damaged, write to us at info@veganova.eu and we will solve your problem together.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If you are registered with us, you can fill out the return form directly in your customer account.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1473\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1473\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long it takes to have my money back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1473\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1473\"><div class=\"lRu31\"><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We will always respond to you within 24 hours of receiving a complaint or return.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If the complaint or return is justified, we return the money immediately to your account or send you new goods.<\/span><\/span><\/span><\/div><div class=\"UdTY9 WdefRb\" aria-hidden=\"true\" data-location=\"2\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"There is a problem with received goods, what to do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If you received goods that you did not order or the goods were defective, do not hesitate to contact us at info@veganova.eu and we will solve your problem together.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If you are registered with us, you can fill out a complaint form directly in your customer account.<\\\/span><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I send you back the wrong goods?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If you received goods that you did not order or you no longer want the goods for various reasons, while they are not opened, used and damaged, write to us at info@veganova.eu and we will solve your problem together.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If you are registered with us, you can fill out the return form directly in your customer account.<\\\/span><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long it takes to have my money back?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"lRu31\\\"><span class=\\\"HwtZe\\\" lang=\\\"en\\\"><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">We will always respond to you within 24 hours of receiving a complaint or return.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">If the complaint or return is justified, we return the money immediately to your account or send you new goods.<\\\/span><\\\/span><\\\/span><\\\/div><div class=\\\"UdTY9 WdefRb\\\" aria-hidden=\\\"true\\\" data-location=\\\"2\\\">\\u00a0<\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-577d0e00\" data-id=\"577d0e00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1873d104 elementor-widget elementor-widget-heading\" data-id=\"1873d104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">About company<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef7d38d elementor-widget elementor-widget-accordion\" data-id=\"7ef7d38d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2131\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2131\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who are you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2131\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2131\"><p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">The operator of the e-shop Veganova.eu is the company:<\/span><\/span><\/p><p>HiBerry, s.r.o.<\/p><p>Hlavn\u00e1 ulica 5\/194<\/p><p>919 08\u00a0 Boler\u00e1z<\/p><p>Slovak republic<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2132\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2132\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2132\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2132\"><p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">You can currently contact us by e-mail at info@veganova.eu or via the contact form.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">We will answer you within 24 hours.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2133\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2133\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In what countries do you sell?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2133\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2133\"><div class=\"lRu31\"><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\"> Veganova.eu is dedicated for all countries of European Union. We do not deliver to <\/span><\/span><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">countries outside of European Union.<\/span><\/span><\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who are you?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">The operator of the e-shop Veganova.eu is the company:<\\\/span><\\\/span><\\\/p><p>HiBerry, s.r.o.<\\\/p><p>Hlavn\\u00e1 ulica 5\\\/194<\\\/p><p>919 08\\u00a0 Boler\\u00e1z<\\\/p><p>Slovak republic<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I contact you?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">You can currently contact us by e-mail at info@veganova.eu or via the contact form.<\\\/span><\\\/span> <span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">We will answer you within 24 hours.<\\\/span><\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"In what countries do you sell?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"lRu31\\\"><span class=\\\"HwtZe\\\" lang=\\\"en\\\"><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\"> Veganova.eu is dedicated for all countries of European Union. We do not deliver to <\\\/span><\\\/span><span class=\\\"jCAhz ChMk0b\\\"><span class=\\\"ryNqvb\\\">countries outside of European Union.<\\\/span><\\\/span><\\\/span><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c23e46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c23e46\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-699becc\" data-id=\"699becc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ &lt;h5&gt;Orders&lt;\/h5&gt; &lt;a tabindex=&#8221;0&#8243;&gt;How to order?&lt;\/a&gt; You can order goods from us exclusively through our e-shop. We do not allow ordering by e-mail or by phone. &lt;a tabindex=&#8221;0&#8243;&gt;What is the order process?&lt;\/a&gt; &lt;ol&gt;&lt;li&gt;You put the selected goods in the basket&lt;\/li&gt;&lt;li&gt;You go to the checkout You fill in the data for invoicing and delivery&lt;\/li&gt;&lt;li&gt;You fill in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-4095","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PeA86S-143","_links":{"self":[{"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/pages\/4095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/comments?post=4095"}],"version-history":[{"count":6,"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/pages\/4095\/revisions"}],"predecessor-version":[{"id":59929,"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/pages\/4095\/revisions\/59929"}],"wp:attachment":[{"href":"https:\/\/veganova.eu\/de\/wp-json\/wp\/v2\/media?parent=4095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}